Refunds and Cancellations Policy

Operating Entity: Privanexor

Office Location: Shun On Commercial Building, 112-114 Des Voeux Rd Central, Central, Hong Kong

Contact Email: jets@privanexor.com

Contact Phone: +852-902-555-25

1. Purpose and Applicability

This dedicated Refunds and Cancellations Policy governs all flight arrangements and private aviation charter services arranged by Privanexor. Designed to provide transparent rules, this policy details the terms under which flight bookings may be canceled, altered, or refunded after a client completes an in-person cash payment at our Central office.

By completing a cash payment and confirming a charter itinerary at our physical address, you explicitly agree to the structured cancellation timeline, administrative retention rates, and refund distribution protocols outlined below.

2. Cancellation Timeline and Refund Schedule

All refund calculations depend strictly on the precise time remaining between formal cancellation notification and scheduled departure time. Times are calculated based on Hong Kong Standard Time (HKT).

Cancellation Notice Received	Refund Amount Eligible	Administrative Retention
More than 48 Hours Prior	Full Refund	0%
Between 24- and 48-Hours Prior	50% Partial Refund	50%
Fewer than 24 Hours Prior	0% (No Refund)	Total
No-Show / Failure to Board	0% (No Refund)	Total

2.1 Cancellations Made More Than 48 Hours Prior

Clients who notify Privanexor of a flight cancellation more than 48 hours prior to scheduled departure time receive a full refund of the total cash amount paid. No cancellation fees or processing deductions apply.

2.2 Cancellations Made Between 24- and 48-Hours Prior

If a client submits a cancellation notice between 24 and 48 hours prior to scheduled departure, Privanexor retains 50% of the total amount paid to cover operational positioning, airport slot allocations, and administrative costs. The client receives a 50% refund.

2.3 Cancellations Made Fewer Than 24 Hours Prior

Any cancellation request delivered with less than 24 hours remaining before scheduled departure results in total forfeiture of paid funds. No refund will be issued.

2.4 No-Shows and Late Arrivals

Failure to arrive at the designated airport terminal before scheduled departure is classified as a No-Show. No-shows are considered as immediate cancellations made under 24 hours, and 0% of the paid amount will be refunded.

3. Notification Requirements

To initiate an eligible cancellation and request a refund, clients must submit notice through official channels prior to applicable deadline windows:

• Email Notification: Send written cancellation details from the registered client email to jets@privanexor.com.
• Telephone Notification: Inform our team directly by calling +852-902-555-25 during office hours.

Notice is deemed received only when a Privanexor representative issues written confirmation of receipt.

4. Refund Disbursement Methods

Accepted refunds are processed through one of two substantiated payment channels selected by the client:

Method A: In-Person Cash Refund

Clients may collect accepted refund amounts in cash directly from our office.

• Address: Shun On Commercial Building, 112-114 Des Voeux Rd Central, Central, Hong Kong.
• Requirements: The client must present valid original photo identification (passport or HKID) matching the booking records, along with the original paper receipt issued at payment confirmation.

Method B: Bank Transfer

Clients who prefer electronic disbursement may request a direct bank transfer.

• Data Collection Protocol: Bank account details are collected only after a cancellation request has been officially accepted in writing.
• Submission Channel: Clients must submit bank information via email to jets@privanexor.com.
• Data Protection: Personal and banking information provided for transfer purposes is handled in strict compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

5. Force Majeure and Operational Alterations

If a flight is canceled by Privanexor due to severe weather events, civil aviation directives, airspace closures, or safety factors outside human control, Privanexor will attempt to reschedule the flight according to client preferences. If rescheduling is unfeasible, a full refund of unused flight segments will be issued without penalty.